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Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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Government
Improve how you’re communicating with citizens, other agencies, and partners. Deliver consistent and reliable services, from emergency dispatch to public utility management to updating citizen data. Our best-in-class solutions are affordable, efficient, highly scalable—and ready in the cloud, on-premise, or as a hybrid of both.
Secure cloud
Unified communications
Contact center
Devices and phones
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Avaya Cloud Office for state and local government.
In this episode of "The Experience," CIO for Pennsylvania's Dauphin County, Elizabeth Zeigler Parry shares some of the challenges of digitizing government communications.
Citizens expect to receive government information and services across any media and channel with the same speed and efficiency they enjoy in their private lives.
Pinpoint the exact location of citizens in need and provide critical information to first responders deployed to assist in an emergency.
Modernize aging communications systems to keep pace with the connected world of new digital channels including mobile, video, and social media. Our cloud-based delivery architectures are secure, open, extensible and available on demand.
Greatly improving the self-service app experience, AI virtual agents converse with callers, providing self-help solutions and, when needed, seamlessly escalating calls to live agents. Imagine your virtual agent as a new employee, like Miyoko here. Her CV shows all the capabilities a virtual agent can bring to your citizen experience.
Contract details and pricing information for government purchasing of Avaya solutions.
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