Avaya Communications APIs

Making personalized experiences possible

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Communications APIs solutions for your business.

With Avaya Communications APIs, you simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your enterprise’s workflows—without having to rip out your existing infrastructure. Leverage text messages, calls, and chatbots to deliver in-the-moment, personalized experiences.

Pathways to your communications APIs solution:

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Avaya builds your solution

Don’t have developers or bandwidth? The Avaya Customer Experience Services (ACES) team can step in and curate, prototype, and commercialize custom applications. They can often be scoped and deployed in just days—ready for immediate consumption.

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Build your own solution

Have a team of developers ready to create? Use our Communications APIs to enable your applications and workflows to connect with your customers as needed.

Avaya continues to break new ground, shaping the way communications and collaboration technology addresses the future of work with enhanced customer and employee experiences.

Mary Wardley, VP Customer Care and CRM, IDC

Avaya offers tools to its customers that can create custom, yet highly flexible solutions for employees and customers. The scalability and reliability of these tools facilitate the transitions from idea to proof-of-concept to full production with ease.

Dave Michels, Principal Analyst, TalkingPointz

We could only have done this with Avaya. Anything else would have taken an unacceptably long time, carried too much cost, reduced operational capacity at the edge, or compromised the quality metrics our customer needs to deliver.

Frank Plummer, Manager of IT Telecommunications, Nebraska Medicine