Connect your employees to your customers across the channels they use most.
Automate and personalize business processes with prebuilt or customized apps.
Call, meet, message, and more—all in one app.
Connect people, tasks, tools, and more in a customizable app built for immersive collaboration.
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Consult with the experts to create your best customer journey.
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See what’s next for your full-featured call center.
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Take collaboration, both inside and out, to the next level.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
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See our partnerships with leading technology companies for unique and value-adding solutions.
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In person or online, gain a full understanding of your Avaya solution and its capabilities.
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Services
Conversational, generative AI that engages customers and empowers agents.
Employ an Avaya virtual agent in your business to uplevel and build self-service apps, creating a friendlier, more efficient service experience for your customers and users. Our virtual agents have natural language tools and replicate a live-agent experience by talking, listening, and understanding callers, providing self-help solutions for common problems and, when needed, seamlessly escalating calls to your helpful human agents.
Reinvent and expand your automated service experiences by adding Avaya AI Virtual Agent capabilities.
Using Avaya AI Agent Assist, when callers are transferred to a live agent, call context and history go with them. AI mines the “conversation” to provide agents with ongoing suggestions and fetch relevant information throughout the interaction.
Virtual agents bring game-changing capabilities.
24/7 availability
Virtuals never need a break.
Omnichannel connectivity
They can talk, chat, call, and more.
100+ languages supported
They can communicate with anyone, anywhere.
Conversational AI
And make it as easy as talking to a person.
Sentiment analysis
Virtuals can sense emotion and react appropriately.
Security/authentication
They are safe to deploy in your business.
Imagine your virtual agent as a new employee. See all the capabilities and skills they can bring to your industry’s customer experience.
Rowen Walsh - Airline
"Put me to work helping your customers with reservations, ticketing, and flight information. I can relate to every personality."
Caleigh Ogden - Financial Services
"Looking to expand your services in account management and personalized financial advice? I’m ready—plus, I’m always discreet and secure.”
Maddox Paul - Healthcare
"The influx of questions about Healthcare can be overwhelming. Offload the routine stuff to me—I can assist with scheduling appointments, sending reminders, and more.”
Miyoko Austin - Government Agency
"My intelligent decision-making capabilities allow me to analyze data and provide insights for policy-making, as well as ensure your compliance with regulatory requirements."
Kylar Moore - Banking
"The world of banking can be complex. I’m fluent in 100 languages, so I can work worldwide analyzing financial transactions to detect fraud or suspicious activities."
The Avaya Customer Experience Services team uses a meticulous process of analysis, design, and implementation to create customer experiences—including AI solutions—that align perfectly with your business needs.
Resources
Report
AI for customer experience: What businesses are doing now and next
Explore customers’ perceptions about AI, and their level of ease in interacting with it.
Download the report
Blog
AI bots for customer experience: Trends, insights, and examples
How can you implement AI bots in your company, and what will they be able to do for you?
Read the blog
White Paper
Aragon research report for Conversational AI
This report analyzes 14 major providers in the market on their Conversational AI capabilities, and future trends.
Learn more
Using generative AI for improving customer experience
One biggest advantage of generative AI technology is its ability to process large amounts of content.
Fact Sheet
Avaya Conversational Intelligence
Transform your customer experience and improve agent productivity by reducing contact center after-call work.
View fact sheet
Deliver the service customers crave.